fbpx

FAQs

Here are some of our most frequently asked questions about placing an order and timing. If you have additional questions, we welcome you to connect with us to let us know how we can help.

What type of personalization options do you offer?

Bear’s Changing Family is a unique personalized book that tells the story of Bear, whose parents are going through a divorce. The book cleverly shows your child that he (or she) has so much in common with Bear and since Bear is ok, he (or she) will be ok too!

You can upload a photo of your child’s favorite toy which is also Bear’s favorite toy! You can upload a photo of your child’s treasured comfort item which is also Bear’s treasured comfort item! Other personalizations include:

  • Choosing a boy or girl bear as the main character
  • Your child’s name on the front cover
  • A dedication page with your child’s name, photo which is signed by Mom and Dad
  • A greeting and goodbye from Bear using your child’s name and a special person/people
  • Two activities your child likes to do with Dad (another commonality with Bear)
  • Two activities your child likes to do with Mom (another commonality with Bear)
  • Things that will stay the same for your child- and Bear (eg, one of two homes will be the same, same school, etc.)

When should I introduce Bear’s Changing Family and the stuffed bear to my child?

Bear’s Changing Family was created to help you explain what divorce is and what it means for your child by giving your child an adorable little friend he or she can relate to. We recommend you have a talk with your little one about your family’s divorce, then read the book together and then give your child Bear (if you choose to purchase one). We welcome you to read our Why It Works and Talk Tips pages to help you along the way!

What type of imagery should I upload?

Because Bear’s Changing Family is printed, the higher quality photo you upload, the better your results will be! Your photos will be printed at the level of quality that you upload them. We put together some important quick tips to help you. For example, photos you download from the web or social media are typically not high quality/high resolution. With these tips, we’re sure to make a beautiful book together!

What ages is Bear’s Changing Family best for?

Bear’s Changing Family was specifically created when the author noticed a gap in children’s books that explained divorce well to a very young audience. The book was developed for the cognitive and emotional capacity of children ages 3-8. We find it is helpful for older children as well! Learn more about why Bear’s Changing Family works for such a young audience.

What size is the book and how is it printed?

We are proud to offer beautiful 8″ x 8″ hardcover books through Barnes and Noble’s Nook Press Print Books. Thanks to the expertise and resources of Barnes & Noble, Bear’s Changing Family is a professional quality book in full color with premium paper stock and a hardcover printed case.

What type of payment methods do you use and is it secure?

You can pay safely via credit card (American Express, Discover, Diners Club, JCB, Mastercard, Visa) and PayPal. Our website is a secure SSL site. Information that we collect is stored on secure servers using standard security procedures and practices appropriate to the nature of the information in an effort to protect information from unauthorized access, destruction, use, modification, or disclosure.

Why are the book and Bear sold separately?

The book is printed through Barnes and Noble and is shipped directly to you from there. The bear is manufactured by Bears for Humanity and sold through Amazon for the benefit of Prime members with free shipping. We could not offer free shipping if we fulfilled the order through Hand in Paw Books.

How long will it take to get my book?

The production timeline consists of the following steps: Order submission and payment, creative development, print production, and delivery. The creative development process takes 1-3 business days, and print production takes 6-10 business days so the total production time is 7-13 business days plus shipping.

Delivery options

  • UPS Standard Delivery Shipping (4-6 business days): $5.50
  • UPS Express Delivery Shipping (3-4 business days): $13.80
  • UPS Expedited Delivery Shipping (2-3 business days): $20.50

Certain factors such as a high volume of orders being processed at the printing facility may extend the time it takes for you to receive your order. We endeavor to process your order and manufacture the ordered product within the specified period. However, the production times may vary, and it should be noted that the delivery times given are not binding. For more information, please view our Terms of Use.

Do you deliver to PO Boxes, APO or FPO?

At this time, B&N Press Print does not deliver to PO Box addresses, APO or FPO.  Please note that deliveries to Alaska and Hawaii may take longer than the delivery times stated above. 

Can Bear’s Changing Family be sent as a gift?

Absolutely! Hearing about a close friend or family member’s divorce can be very emotional and naturally, we want to help in any way we can. All you need is the info and images to create the book. You can even ask a fellow friend or family member for help if needed if you want to keep it a surprise.

What does the cost of the book include?

Your total book cost of $39.99 is inclusive of the printing cost and handling fee incurred by Barnes and Noble Nook Press Print Books as well as fees incurred by Hand in Paw Books for creative development to integrate your personalized imagery and content into the book artwork, create and submit press-ready files and oversee the production process. Then we add on your preferred shipping method and taxes if applicable for your total.

Can I request additional personalizations?

Every family is different and every divorce is different, so we want you to feel welcome to reach out and request any additional personalizations you’d like to see. We want Bear’s Changing Family to be everything you need it to be, but of course, we do wish to preserve the original integrity of the story. Drop us a line and we will get back to you to let you know of any additional fees that may be involved.

What is the best way to contact Hand in Paw Books?

We are hard at work every day creating personal stories for our families, but also know how important it is to get answers to your questions quickly. We promise to do our best to reply via email as soon as we see your message come in, but at most, it will take us 48 hours during operating days to reply to questions about your personal order.

Copyright 2019 by Hand in Paw Books LLC | Privacy Policy | Terms of Use